All our orders will be shipped within 2 business days through regular mail. Most orders within Spain take 2 - 3 days to arrive, Europe 4 - 6 days and Worldwide 8 - 12 days. If your country is not listed for the shipping calculation, please contact us.
If you’d like your order to be shipped with registered post for an additional charge, please choose from the Shipping options in the product page. If you order more than one item, you only need to choose this option once.
We are not responsible for lost, stolen, or damaged items that have not been shipped via registered post.
Credit Card security
We use the Paypal system for all sales which is a very secure system in line with the Payment Card Industry Data Security Standard. When using Paypal we are informed of a confirmed address to post to which we will send to. If you need an order sent to a different address we will ask for written confirmation of this prior to dispatch.
Warranty, return, and postal loss
If the item does not meet the expected quality standards, please get in contact with us so we can investigate your claim and find a solution.
If you would like to return the item for any reason, you can return it within 14 days after receipt for a refund. Please let us know before you would like to return an item.
Once the product has been passed on to the delivery services, Envelope Collective is not responsible for the loss of the product. If you have not received your goods within 14 days of the noted dispatch date, please contact us and we will advise on a course of action.